State Health Insurance Assistance ProgramState Health Insurance Assistance Program provides assistance with understanding Medicare and Medicaid eligibility benefits, Medicare Prescription Drug Benefits, and Medicare supplemental insurance. Trained volunteers and staff assist in filing appeals and grievances for denied services.

An APPRISE counselor from the York County Area Agency on Aging will be available in the community once a month from January through September to:

Apprise at Galleria

  • Help you understand Medicare benefits and services
  • Help you make informed choices about selecting a supplemental insurance
  • Help you understand how Medicaid works
  • Help you understand the Medicare Summary Notice
  • Help you with the appeal process and assist you with paperwork
  • Help you understand the different programs that are available for prescriptions drugs
  • Help you with benefits and programs you can use to save money

APPRISE volunteers are specially trained to answer your questions about Medicare, Medicaid, Medigap, prescription drugs, preventive care, and to assist you with your paperwork. The counselors have direct access to State and Federal Medicare information and resources.


Local Offices

APPRISE Local Offices

  • Spring GardenTownship Office- First Thursday of the month
  • Manchester Township Office - Second Thursday of the month
  • SpringettsburyTownship Office -Third Wednesday of the month
  • West Manchester Township Office - Fourth Wednesday of the month

Senior Centers

  • Delta Senior Center - First Thursday of the month
  • Red Lion Senior Center - Second Monday of the month
  • Windy Hill on the Campus Senior Center - Second Wednesday and Fourth Monday of the month
  • Yorktown Senior Center - Third Tuesday of the month

Appointments are requested. Call the York County Area Agency on Aging at (717) 771-9008 or 1-800-632-9073.

YCAAA APPRISE help desk telephone – 771-9008

Medicare Open Enrollment - October 15 through December 7

The York County Area Agency on Aging’s APPRISE Program will offer free personalized counseling during Medicare’s Annual Enrollment Period. 
The annual enrollment period is when Medicare beneficiaries can review their coverage and determine if health and prescription plans continue to meet their needs. By comparing plans and making changes by December 7, Medicare will have enough time to process those changes to ensure that the new coverage will begin on January 1, 2018.                      
Medicare beneficiaries throughout the annual enrollment period will be able to receive one-on-one counseling assistance offered by trained APPRISE counselors at different locations throughout York County.  Pre-scheduled appointments are necessary and can be made by calling the APPRISE scheduling line at (717) 771-9042 or 1-800-632-9073. Follow this link for the dates and locations for the Open Enrollment events.  

The Pennsylvania Health Law Project (PHLP), a partner of the APPRISE program, is a nationally recognized expert and consultant on access to health care for low-income consumers, the elderly, and persons with disabilities. Follow these links to learn more about the Low Income Subsidy (LIS) and Medicare Savings Programs (MSPs) that help low-income Medicare beneficiaries save money on their prescription costs, Medicare deductibles and coinsurance.