Quality Survey

You recently experienced the need to call 911 for emergency assistance. This survey was developed as part of a continuing effort to provide the citizens of York County with the best possible service. Please take a few moments to complete this survey.

Choose the appropriate answer: (Rating scale 5 = excellent......1 = poor)


When you called 9-1-1, was your call answered promptly?

1    2    3    4    5

Do you feel the 9-1-1 personnel were knowledgeable?

1    2    3    4    5

Do you feel that your call was handled in a professional manner?
1    2    3    4    5
Were the 9-1-1 personnel courteous and helpful?
1    2    3    4    5
Did the 9-1-1 personnel understand your needs and obtain the necessary information?
1    2    3    4    5
Overall, how would you rate the 9-1-1 service?
1    2    3    4    5
Please share any comments or suggestions:


Event # (Can be found on the bottom of the paper survey that was mailed to you.):

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