York County 911

York County's consulting contract with IXP

York County will provide weekly updates of the consulting that began between the county and IXP Corporation in September 2019. Each week's report is linked below.

Progress update Feb. 12, 2020

Progress update Jan. 21, 2020

Progress update Jan. 10, 2020

Progress update Dec. 17, 2019

Progress update Dec. 10, 2019

Progress update Nov. 26, 2019

Progress update Nov. 19, 2019

Progress update Nov. 8, 2019

Progress update Nov. 1, 2019

Progress update Oct. 25, 2019

Progress update Oct. 18, 2019

Progress update Oct. 11, 2019

Progress update Oct. 4, 2019

Our Mission

The 911 Communications Center is committed to excellence in public safety. We are committed to provide professional, efficient and reliable service 24 hours a day, 365 days a year between the public and York County's Police, Fire, and Emergency Medical Services.

Our Vision

YCDES logo

The 911 Communications Center strives to create and maintain a model 911 Center to achieve the highest level of public confidence through continuous improvement, exceptional levels of professionalism and dedication to public service.

Our Customers

The 911 department is comprised of an administrative staff that includes a Police, Fire, and EMS Coordinator; Quality Assurance staff; a GIS Division; Data Entry Specialists; Records Clerks; Information Services Specialists; Mobile Data Computer Specialists; and Radio Technicians. The operations staff includes: 3 Lead Shift Supervisors, 8 Shift Supervisors, the Training Department, and dozens of full- and part-time Communications Specialists. Together, they provide centralized communications for 24 police departments, 7 paramedic units, 33 ambulance companies, 61 fire departments, various other local and state agencies, and more than 410,000 citizens.

The York County Department of Emergency Services, 911 Communications handles over 1,100 calls for assistance each day — more than 400,000 calls annually.

The goal of the 911 Communications Center is to provide effective, efficient, and professional public safety communications between the public and the public safety agencies.

Brief History of York County 911