County Human Services


State Health Insurance Assistance ProgramAPPRISE is the Pennsylvania State Health Insurance Assistance Program that provides assistance with understanding Medicare and Medicaid eligibility benefits, Medicare Prescription Drug Benefits, and Medicare supplemental insurance. Trained volunteers and staff also assist in filing appeals and grievances for denied services.

An APPRISE counselor from the York County Area Agency on Aging will be available in the community once a month from January through September to:

Apprise at Galleria

  • Help you understand Medicare benefits and services
  • Help you make informed choices about selecting a supplemental insurance
  • Help you understand how Medicaid works
  • Help you understand the Medicare Summary Notice
  • Help you with the appeal process and assist you with paperwork
  • Help you understand the different programs that are available for prescriptions drugs
  • Help you with benefits and programs you can use to save money

APPRISE volunteers are specially trained to answer your questions about Medicare, Medicaid, Medigap, prescription drugs, preventive care, and to assist you with your paperwork. The counselors have direct access to State and Federal Medicare information and resources.

Local Offices

APPRISE Local Offices

  • Spring GardenTownship Office- First Thursday of the month
  • Manchester Township Municipal Office - Second Thursday of the month
  • SpringettsburyTownship Municipal Office -Third Wednesday of the month
  • West Manchester Township Municipal Office - Fourth Wednesday of the month

Senior Centers

  • Delta Senior Center - First Thursday of the month
  • Golden Connections Community Center, Inc. - Second Monday of the month
  • Windy Hill on the Campus Senior Center - Second Wednesday and Fourth Monday of the month
  • Yorktown Senior Center - Third Tuesday of the month

Appointments are requested. Call the York County Area Agency on Aging at (717) 771-9008 or 1-800-632-9073.

YCAAA APPRISE help desk telephone – 771-9008 

The Pennsylvania Health Law Project (PHLP), a partner of the APPRISE program, is a nationally recognized expert and consultant on access to health care for low-income consumers, the elderly, and persons with disabilities. Follow these links to learn more about the Low Income Subsidy (LIS) and Medicare Savings Programs (MSPs) that help low-income Medicare beneficiaries save money on their prescription costs, Medicare deductibles and coinsurance.

Pre-Retirement Seminars

Are you recently retired or considering retirement? If so, the Medicare Facts for New or Pre-Retirees seminar is for you!

The seminar is presented by the York County Area Agency on Aging’s APPRISE Program. APPRISE is the state health insurance counseling program for all Medicare beneficiaries in Pennsylvania. Topics to be covered include:

• Review of Medicare benefits
• Original Medicare and Medicare Advantage Plan options
• Medicare prescription drug coverage and the “Drug Plan Finder”
• Medicare Savings Programs
• Medicare Preventive Services
• Supplemental Insurance Medigap Plans

A seminar will take place on Thursday, September 26 from 6 to 9 p.m., in meeting room 1 of the Penn State Extension Offices located in the York County Annex, 112 Pleasant Acres Road in Springettsbury Township.

A second seminar will take place on Wednesday, November 6 from 6 to 9 p.m., also in meeting room 1 of the Penn State Extension Offices located in the York County Annex, 112 Pleasant Acres Road in Springettsbury Township.

Seating is limited, so pre-registration is required. Please call 717-771-9008 or 1-800-632-9073, or email for more information and to register.

Coming Soon….Medicare’s Annual Open Enrollment Period
October 15th – December 7th

During Open Enrollment, Medicare beneficiaries have the option to compare and switch their current Medicare Advantage Plan or Part D Prescription Drug Plan with new upcoming plans for 2020.

Why should you get a free comparison?
Medicare Advantage Plans and Part D Prescription Drug Plans can change yearly. Premiums, deductibles, cost sharing, and formulary updates are just a few of the things that can change with your plan. Open Enrollment only happens once a year, so it’s important that you take advantage of this time period and make sure you have a plan that fits your needs and budget. Even if you’re happy with your current plan, it’s always a good idea to compare your options or review your plan to see what changes will happen in 2020.

APPRISE can help!
APPRISE is the State Health Insurance Assistance Program in Pennsylvania. We provide free, unbiased insurance counseling to people on Medicare. APPRISE counselors are specifically trained to answer any questions about your coverage. We provide you with clear, easy to understand information about your Medicare options and can assist in comparing plans for 2020. We will also screen you to see if you qualify for any financial assistance programs to get help paying for your prescription drugs or Part B premium.

Call us to schedule an appointment at one of the following enrollment events: