County Human Services


APPRISE is the Pennsylvania State Health Insurance Assistance Program that provides assistance with understanding Medicare and Medicaid eligibility benefits, Medicare Prescription Drug Benefits, and Medicare supplemental insurance. Trained volunteers and staff also assist in filing appeals and grievances for denied services. 

An APPRISE counselor from the York County Area Agency on Aging will be available to: 

  • Help you make informed choices about selecting a supplemental insuranceapprise at galleria 002.1
  • Help you understand Medicare benefits and     
  • Help you understand how Medicaid works
  • Help you understand the Medicare Summary Notice
  • Help you with the appeal process and assist you with paperwork
  • Help you understand the programs that are available for 
    prescriptions drugs
  • Help you with benefits and programs you can use to save


APPRISE volunteers are specially trained to answer your questions about Medicare, Medicaid, Medigap, prescription drugs, preventive care, and to assist you with your paperwork.The counselors have direct access to State and Federal Medicare information and resources.

Currently, all appointments are being conducted over the phone or virtually.

Call the York County Area Agency on Aging at (717) 771-9008 or 1-800-632-9073.


YCAAA APPRISE help desk telephone – 717-771-9008 



Department of Aging: June 23 Medicare Event Welcomes Future Beneficiaries with Information on Eligibility, Coverage Options

The Pennsylvania Department of Aging today announced that older adults who will soon be turning 65 and are not yet enrolled in Medicare can attend a free virtual event to learn about their healthcare coverage options when enrolling for Medicare.

The “Welcome to Medicare” event on June 23, open from 3 p.m. to 7 p.m., will feature national presentations from the State Health Insurance Assistance Programs on Medicare eligibility, enrollment and coverage options. Representatives will be available to answer questions and assist older adults with information to enable them to make choices on Medicare coverage that best meets their needs and lowers their costs.

In Pennsylvania, this program is known as APPRISE. Throughout the national presentation, staff from APPRISE will host an exhibit for Pennsylvania and will respond to Medicare questions and provide information about the program. The Center for Advocacy for the Rights and Interests of the Elderly (CARIE) – Pennsylvania’s Senior Medicare Patrol – also will join APPRISE to discuss Medicare fraud prevention.

“We encourage anyone who is turning 65 soon to join our Virtual Welcome to Medicare Fair. Pennsylvania’s Medicare Counseling Program is here to help older adults learn about signing up and navigating the complexities of Medicare, avoiding late enrollment penalties, and preventing fraud,” said Susan Neff, APPRISE director. “We also invite those who attend to visit the Pennsylvania-specific virtual exhibit at any time during the event. The APPRISE and CARIE staff look forward to chatting with seniors about their Medicare enrollment concerns.”

Older adults can register for this event here.

The APPRISE Program has nearly 800 trained counselors in the commonwealth who provide free, confidential, objective, and easy-to-understand information about original Medicare, Medicare Advantage Plans, prescription drug plans, and Medicare Supplement plans, and allows Medicare beneficiaries to compare plans and determine what best meets their needs and save them money.

To learn more about the APPRISE Program or becoming a volunteer, click here or call the APPRISE Helpline at 1-800-783-7067.


 The Senior Medicare Patrol (SMP) is warning Medicare beneficiaries of COVID-19 scams.

SMPScamWatch COVID19Vaccine 1

Visit their website at SMP Consumer Fraud Alert for more information.

The Pennsylvania Health Law Project (PHLP) ( , a partner of the APPRISE program, is a nationally recognized expert and consultation access to health care for low-income consumers, the elderly, and persons with disabilities. Follow these links to learn more about the low income subsidy (LIS) (LIS Fact Sheet) and Medicare Savings Programs (MSPs) (MSP Website Guide) that help low income Medicare beneficiaries save money on their prescription costs, Medicare deductables, and coinsurance.


Are you near retirement or recently retired, and confused about choosing Medicare plans?  We can help!  Attend one of these free virtual seminars from the comforts of your home!  Choose the session that fits your schedule.  You will get the facts and learn to better navigate the Medicare system.

WHEN:            Thursday, June 24
                         Thursday, July 22
                         Thursday, August 26
                         Thursday, September 23
HOW:               ZOOM

TIME:               6 – 8:30 pm  

This free event will be presented by the York County Area Agency on Aging APPRISE Program.   

Seminar topics include:  

  • Review of benefits provided under Medicare

  • Original Medicare and Medicare Advantage Plan coverage options  
  • Medicare prescription drug coverage and tools to navigate the “Drug Plan Finder”  
  • Medicare Savings Programs  
  • Medicare Preventive Services  
  • Supplemental Insurance/Medigap Plans  
  • and other technological tools 

Pre-registration and a valid email address are required.  Please call (717) 771-9008 or 1-800-632-9073 or email for registration and further information. 

   Medicare Toolkit

Download this free, informative Toolkit for Medicare Beneficiaries. Inside this toolkit you will find a variety of information regarding Medicare. This toolkit contains a brief history of Medicare, information about programs that help with Medicare costs, a Preventive Benefit checklist for you and your doctor, some fun puzzles to complete, and a listing of the local APPRISE office phone numbers in each county.

APPRISE is Pennsylvania’s State Health Insurance Program (SHIP). APPRISE helps Medicare beneficiaries of any age as well as people who will soon be eligible for Medicare. APPRISE staff depend on a network of knowledgeable and trained volunteers to do this important work. If you are interested in becoming a volunteer, please contact our Volunteer Coordinator by calling 717-771-9610.

If you have any questions about the information included in this toolkit, or if you are interested in learning more about the programs that help with Medicare costs or applying for them, please call our APPRISE Helpdesk at 717-771-9008.

Click here to download Medicare Toolkit in English, and in Spanish.

 A Message from the Social Security Administration

During the current coronavirus pandemic, the Social Security Administration (SSA) continues to provide help to you and others in your community.

While the offices are not providing service to walk-in visitors due to COVID-19, SSA remains committed to providing ongoing benefits and vital services.  SSA remains ready and able to help you by phone with most Social Security matters. You can speak with a representative by calling the local York Social Security office at 1-888-329-5732 or their National Number at 1-800-772-1213.  SSA also provides local office phone numbers conveniently online with their Social Security Office Locator.

SSA has many secure and convenient online services to:

  • Apply for Retirement, Disability, and Medicare benefits,
  • Check the status of an application or appeal,
  • Request a replacement Social Security card (in most areas),
  • Print a benefit verification letter, and
  • Much more.

Most business with SSA can be done online, but many people still rely on phone or in-person help.  That’s why SSA wants you to know you can still count on them by phone. And, if you have a critical situation they cannot help you with by phone or online, they may be able to schedule an appointment for you.

If you need help from SSA, please don’t wait until they can see you in person.  Reach out now and get the help you need.

Lastly, SSA also understands that getting medical and other documentation can be difficult due to the pandemic.  So, they are continuing to extend certain deadlines wherever possible.

SSA has a new retirement portal at: