County Human Services

Apprise Program

APPRISE is the Pennsylvania State Health Insurance Assistance Program that provides assistance with understanding Medicare and Medicaid eligibility benefits, Medicare Prescription Drug Benefits, and Medicare supplemental insurance. Trained volunteers and staff also assist in filing appeals and grievances for denied services. 

An APPRISE counselor from the York County Area Agency on Aging will be available to: 

  • Help you make informed choices about selecting a supplemental insuranceapprise at galleria 002.1
  • Help you understand Medicare benefits and     
  • Help you understand how Medicaid works
  • Help you understand the Medicare Summary Notice
  • Help you with the appeal process and assist you with paperwork
  • Help you understand the programs that are available for 
    prescriptions drugs
  • Help you with benefits and programs you can use to save


APPRISE volunteers are specially trained to answer your questions about Medicare, Medicaid, Medigap, prescription drugs, preventive care, and to assist you with your paperwork.The counselors have direct access to State and Federal Medicare information and resources.

Currently, all appointments are being conducted over the phone or virtually.

Call the York County Area Agency on Aging at (717) 771-9008 or 1-800-632-9073.


YCAAA APPRISE help desk telephone – 717-771-9008 

Medicare Annual Open Enrollment
October 15 - December 7

Fall Open Enrollment runs from October 15 through December 7 each year. During this time, you can make changes to your health insurance coverage, including adding, dropping, or changing your Medicare coverage. Even if you are happy with your current health and drug coverage, Fall Open Enrollment is the time to review what you have, compare it with other options, and make sure that your current coverage still meets your needs for the coming year.  

You can make as many changes as you need to your Medicare coverage during Fall Open Enrollment. The changes you can make include: 

  • Switching from Original Medicare to a Medicare Advantage Plan 
  • Joining a new Medicare Advantage Plan 
  • Joining a new Part D prescription drug plan 
  • Switching from a Medicare Advantage Plan to Original Medicare (with or without a Part D plan) 

Regardless of how you receive your Medicare coverage, you should consider:  

  • Your access to health care providers you want to see 
  • Your access to preferred pharmacies 
  • Your access to benefits and services you need 
  • The total costs for insurance premiums, deductibles, and cost-sharing amounts  

If you have Original Medicare, visit or read the 2021 Medicare & You handbook to learn about Medicare’s benefits for the upcoming year. You should review any increases to Original Medicare premiums, deductibles, and coinsurance charges.  

If you have a Medicare Advantage Plan or a stand-alone Part D plan, read your plan’s Annual Notice of Change (ANOC) and/or Evidence of Coverage (EOC). Review these notices for any changes in: 

  • The plan’s costs 
  • The plan’s benefits and coverage rules 
  • The plan’s formulary (list of drugs your plan covers) 

Make sure that your drugs will still be covered next year and that your providers and pharmacies are still in the plan’s network. If you are unhappy with any of your plan’s changes, you can enroll in a new plan. If you want assistance reviewing your options, contact your State Health Insurance Assistance Program (SHIP) for unbiased counseling. In York County this program is called APPRISE.  To schedule a virtual appointment, please call APPRISE at 717-771-9042.  

Even if you are happy with your current Medicare coverage, consider other Medicare health and drug plan options in your area. For example, even if you do not plan to change your Medicare Advantage or Part D plan, you should check to see if there is another plan in your area that will offer you better health and/or drug coverage at a more affordable price. Research shows that people with Medicare prescription drug coverage could lower their costs by shopping among plans each year; there could be another Part D plan in your area that covers the drugs you take with fewer restrictions and/or lower prices. 

This information from Medicare Interactive, "Dear Marci", is republished with permission from the Medicare Rights Center. For more info visit  

 Spanish Medicare Open Enrollment flyer


The Pennsylvania Health Law Project (PHLP) ( , a partner of the APPRISE program, is a nationally recognized expert and consultanton access to health carefor low-income consumers, the elderly, and persons with disabilities. Follow these links to learn more about the low income subsidy (LIS) (LIS Fact Sheet) and Medicare Savings Programs (MSPs) (MSP Website Guide) that help low income Medicare beneficiaries save money on their prescription costs,Medicare deductables,and coinsurance.



 Are you near retirement or recently retired, and confused about choosing Medicare plans?  We can help!  Attend this free virtual seminar from the comforts of your home!  Choose the session that fits your schedule.  You will get the facts and learn to better navigate the Medicare system. 


WHEN:          Thursday, October 22, 2020

                      Tuesday, November 17, 2020

HOW:               ZOOM

TIME:               6 – 8:30 pm  

This free event will be presented by the York County Area Agency on Aging APPRISE Program.   

Seminar topics include:  

  • Review of benefits provided under Medicare

  • Original Medicare and Medicare Advantage Plan coverage options  
  • Medicare prescription drug coverage and tools to navigate the “Drug Plan Finder”  
  • Medicare Savings Programs  
  • Medicare Preventive Services  
  • Supplemental Insurance/Medigap Plans  
  • and other technological tools 

Pre-registration and a valid email address is required.  Please call (717) 771-9008 or 1-800-632-9073 or email for registration and further information. 

   Medicare Toolkit

Download this free, informative Toolkit for Medicare Beneficiaries. Inside this toolkit you will find a variety of information regarding Medicare. This toolkit contains a brief history of Medicare, information about programs that help with Medicare costs, a Preventive Benefit checklist for you and your doctor, some fun puzzles to complete, and a listing of the local APPRISE office phone numbers in each county.

APPRISE is Pennsylvania’s State Health Insurance Program (SHIP). APPRISE helps Medicare beneficiaries of any age as well as people who will soon be eligible for Medicare. APPRISE staff depend on a network of knowledgeable and trained volunteers to do this important work. If you are interested in becoming a volunteer, please contact our Volunteer Coordinator by calling 717-771-9610.

If you have any questions about the information included in this toolkit, or if you are interested in learning more about the programs that help with Medicare costs or applying for them, please call our APPRISE Helpdesk at 717-771-9008.

Click here to download Medicare Toolkit

 A Message from the Social Security Administration

During the current coronavirus pandemic, the Social Security Administration (SSA) continues to provide help to you and others in your community.

While the offices are not providing service to walk-in visitors due to COVID-19, SSA remains committed to providing ongoing benefits and vital services.  SSA remains ready and able to help you by phone with most Social Security matters. You can speak with a representative by calling the local York Social Security office at 1-888-329-5732 or their National Number at 1-800-772-1213.  SSA also provides local office phone numbers conveniently online with their Social Security Office Locator.

SSA has many secure and convenient online services to:

  • Apply for Retirement, Disability, and Medicare benefits,
  • Check the status of an application or appeal,
  • Request a replacement Social Security card (in most areas),
  • Print a benefit verification letter, and
  • Much more.

Most business with SSA can be done online, but many people still rely on phone or in-person help.  That’s why SSA wants you to know you can still count on them by phone. And, if you have a critical situation they cannot help you with by phone or online, they may be able to schedule an appointment for you.

If you need help from SSA, please don’t wait until they can see you in person.  Reach out now and get the help you need.

Lastly, SSA also understands that getting medical and other documentation can be difficult due to the pandemic.  So, they are continuing to extend certain deadlines wherever possible.

SSA has a new retirement portal at: