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1. I followed the steps but can't get my certificate, why?

There are several possible reasons for this.  Please remember that training is sponsored by and certificates provided through DDAP.  Delays in obtaining your certificate are common as a result of one of two things:

• Unpaid fees.  Remember that if you register for a course and don't cancel, you will be assessed a $50 fee by DDAP.  Certificates cannot be printed until these fees are paid.
• The second common reason is that the participant has multiple DDAP TMS accounts.  Certificates are only available through the account under which you were registered.  To avoid this, please only keep one TMS account, keep the information accurate and current.