Emergency Services

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Communications Specialist

POSITION DEFINITION
Receives and dispatches 911, emergency and non-emergency calls from the public for police, fire and ambulance personnel, equipment and services.

DISTINGUISHING CHARACTERISTICS, FEATURES, REQUIREMENTS
This is a union position on a full-time basis that is assigned to a variety of shifts and features a high volume and degree of communications responsibility for public safety and service.

For more information, contact: Sybil Tate: 717-840-2938

Job Description

Job Title: Communications Specialist Revision Date: 12/22/2010
Status: Bargaining Unit Full Time
Department No: 70 Department Name: 911 Communications
# of Positions Available: 15

POSITION SUMMARY

The Communications Specialist is responsible for prompt and accurate performance of emergency communications duties in accordance with established procedures. The employee will perform clear, complete documentation of complaints received and calls dispatched. The Communications Specialist performs assigned duties under the direct supervision and control of the Shift Supervisor. The Shift Supervisor reviews daily work for speed and accuracy of detail.

SELECTION PROCESS

Applicants considered for selection must successfully complete the CritiCall Pre-emplyment Test. After the CritiCall test, the applicant's criminal history will be examined. If the criminal history is satisfactory, the applicant will be scheduled for an interview and the aplicant's employment history and/or personal references will be examined. If the results are satisfactory, an offer of employment will be made. The duration of this process is approximately seven weeks. Applicants may not retest for a period of six months.

Reapplication

Applications will be kept on file for one year. After that time, applicants are encouraged to reapply.